After
another frankly terrible night’s sleep (thanks
to the puppy) I got up early and got angry. Last night I struggled and
failed to set up a Netflix account. The thing wouldn’t accept any method of
payment whatsoever. Finally it turned out that the bank wouldn’t allow any
payments to Netflix. This is apparently their standard policy
After
a lot of to-ing and fro-ing with someone in Mumbai whose spoken English clearly
wasn’t up to having a job which involved speaking English the bank explained
what had gone wrong. It is a security feature for which I was supposed to be
grateful. The idea is (supposedly)
that you try to set up a Netflix account and when the payment is declined you
phone the bank who then allow you to sign up. Eventually they assured me that
all was good at their end. By then it was midnight so I went to bed and got up
to find it was still not working this morning.
Over
brekkie I phoned Netflix who told me that because I’d tried to join and failed,
as a security feature they’d locked me out. The lock-out period ends at 9pm
this evening (just as I start the night
shift).
Bearing
in mind that I need a Netflix account to watch the latest incarnation of Star
Trek that was due to air at 8am this morning I wasn’t impressed.
There
are those to whom watching Star Trek is a matter of the utmost triviality. I am
not one of those people.
I
drove round to the garage; one of the headlights on my car wasn’t working. They
fixed it for free; that was something of a result. As it was on the way back I
stopped off at "Daddy’s Little Angel TM"’s. "Stormageddon - Bringer of Destruction
TM" was claiming it was his birthday (it wasn’t; it was his dog’s) and we spent an hour doing tip runs to
get rid of their old sofa.
I
then drove into town. It took some doing what with all the road works, but
eventually I got to the bank. I had intended to have a complain to them; no one
was available.
As
it was his birthday I called in on "My Boy TM" and
got some birthday cake. We watched a bit of Dragon’ Den, then I came home and
walked my dogs round the park. I then wrote a formal letter of complaint to the
bank. I would have rather discussed the matter informally; I gave them the
chance. I’ve not been happy with how they have messed about with statement
dates over the last few months, and I’m spitting bullets about about the
Netflix debacle. If they won’t honour my card with Netflix, what else will they
choose to turn down for me as a “service”?
I’ve also told then that NatWest have assured my it wouldn’t have happened with
them.
I
took myself off to bed for the afternoon. It never fails to amaze me how the
little puppy can curl up and sleep peacefully with me during the afternoons,
but she is so restless at night.
I
got about an hour’s sleep before the bank’s fraud department woke me to ask if
it was me who tried to pay for a Netflix account last night. They were
mortified when I pointed out just how useless they had been over the last few
hours.
I
tried to get back to sleep; I didn’t really sleep much after that. I gave up
trying to sleep at 4pm, and watched last night’s episode of “Victoria” as I quietly fussed the dogs.
Treacle seemed completely oblivious that today was her birthday.
"er
indoors TM"
should be home soon. Hopefully she’ll boil up some dinner before the night
shift…
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